Free Technical Support
All registered CodeBase products include a free basic support subscription with product purchase.
| Basic Support Subscription |
| FREE | 30 days telephone support
|
| FREE | 60 days e-mail support
|
| FREE | 60 days entitlement to the current release, plus minor and major releases. This includes
bug fixes, as well as product enhancements and improvements. |
|
Refer to the CodeBase Premium Support Subscription if your basic subscription has expired or if you wish
to upgrade your support.
Latest Release and Maintenance Builds
A first step to resolving many problems is to ensure you have the latest release or maintenance build of
your CodeBase product. Newer releases and maintenance builds include support for newer compilers and operating systems
as well as fixing reported bugs in the product.
The most recent release and maintenance builds along with reports of any bugs in the product are available
from the download and subscription pages for your product. Refer to CodeBase Downloads for details.
In addition to the maintenance builds, additional product features are available from our consulting
deparment. See Additional Features for details.
Self Help Resources
CodeBase Knowledge Base
This is the quickest and most accurate way to receive an answer to common questions.
CodeBase Newsgroup
Although we recommend enquiring with our support or sales department to answer sales and support questions,
the CodeBase newsgroup is available for discussing topics with other CodeBase users.
Technical Support Enquiries
Our technical support staff will do our best to answer your questions. Please fill out the
technical support form to submit your question. Visit our
Contact Page for other methods of contacting Sequiter Software.
If you are unsure if your question can be addressed to technical support, please refer to
Sequiter Software's Technical support policy.
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