|
|
Technical Support
The following are basic guidelines with regards to
CodeBase Software's Technical Support Policy:
We provide technical support only to customers with a valid support subscription:
We provide technical support for any of the following questions:
- Official documented functions or examples.
- Official documentation.
- Library compilation errors.
- Possible oversights (bugs) in the latest release.
We do not provide technical support for the following:
- Explaining how CodeBase works internally.
- Explaining file formats.
- Testing/writing end-user programs for you.
- Teaching programming in general, or how to use programming applications or compilers.
- Explaining compiler runtime library functions, SDK functions, or system calls.
- Explaining how to use supported compilers with the exception
of getting CodeBase to work with them at a superficial level.
- Customizations to the CodeBase source code or build files (unless made at the direction of CodeBase technical support).
- Undocumented CodeBase functions.
- Releases of a CodeBase product older than the current release.
|
|
