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Technical Support Request Form

Before filling out the Technical Support Request Form below, make sure you have read and understood the Technical Support Policy page.

To help us serve you better, please provide the following information to our technical support staff.

Note: Fields with an asterisk (*) must be filled out.

Contact Information

*Name

Company

*E-mail

Phone

Fax

Product Information

*Product

*Serial Number

Are you using the latest build of your CodeBase product from the product download page?
Yes No Don't know

Configuration Information

*Operating System and exact version number
*Which programming language are you using?
C Visual Basic Delphi
C++ VB.NET Other
C# Java N/A
*Compiler and version number
Which index format are you using?
FoxPro (.cdx) dBASE (.mdx) Clipper (.ntx) N/A
Which method of file access are you using?
Standalone Client/Server Both N/A

Compiler settings or switches used to build your application and/or the CodeBase library, if applicable

Preprocessor directives defined (not commented) in D4ALL.H (C/C++ Only) and P4PORT.H (UNIX and Mac only)

*The size of the CodeBase library file that you are using

Problem Description

*Please provide us with a detailed description of your problem

If you wish to submit sample code that illustrates the problem, include it here. Ensure that your program has less than 30 lines of problem-related code.

If you believe that our Technical Support staff will require additional files in order to address your concern, such as compiler project files or database files, state your desire to send additional files here, and we will send you an email address where you can send these files.

Sequiter Software Inc.